Questions and Answers

We complied a list of our most frequently asked questions. If your questions is not listed, or you would like clarification we are happy to talk. Give us a call at (707) 425-9910.

General

What is your lead time for bottling? Our lead time is generally 2 working weeks. This lead time can increase during our busy season; September - March. Please schedule accordingly.

I just had my olive oil milled and I need a sample for testing can you pull a sample for me? We are not set up to pull samples from drums/totes. We can recommend you have a sample pulled during the milling process.

Can I reserve a bottling date? Yes, you can reserve a bottling date. We recommend you reserve a bottling date, especially during our busy season (September - March). Orders that do not have a reservation date are bottled on a first-come, first-serve basis and lead times can average 4 working weeks.

I don’t need my whole order bottled right now. Can you bottle a few cases for my holiday rush? Unfortunately, we are no longer able to split your order and bottle a portion on a rush basis. We recommend you let your mill know you will need a few gallons placed in a bucket/jug that you can bottle for your holiday rush. We can provide you with the glass bottles and closures needed for your bottling.

Do I have to purchase glass bottles from you to bottle my oil/vinegar at your facility? No, you do not have to purchase materials from us to bottle at our facility. As long as our bottling line can accommodate your bottle and closures we can bottle using the materials you provide.

I have the bottle but will need you to supply the closures and PVC’s is this possible? Yes, if we have a closure/PVC that fits your bottle we can sell you the quantity you need for your bottling.

I do not need bottling services can I still purchase glass bottles? Absolutely. We are happy to provide you with materials only.

Do you have a minimum for bottling orders? We do not have a minimum.

What bottle sizes can you fill? We are able to fill 60ml -2.5 gallons.

Do you offer B2C services? We do not offer business-to-consumer services.

How should I send you my oil? We can receive oil IBC totes, Spacekraft totes, drums, buckets, and jugs. If you have a large volume of oil we do not recommend sending buckets/jugs.

Can you store my products at your facility? We are not set up to store customer products at our facility. We can accept your oil and packaging materials 1 week prior to bottling. The finished product and all leftover materials must be picked up within one week of completion. Any materials left beyond 20 days are considered abandoned and will be disposed of.

When my order is complete can you arrange shipping? We are happy to provide you with a freight quote. Once you approve the quote we will arrange pick up and delivery to your required destination within California. We are not able to arrange freight for orders leaving California.

Organic

Is California Olive Oil Copacker an organic facility? We have been a certified organic handler since 2014.

Who is your certifying agent? We are certified through CCOF, California Certified Organic Farmers.

I have a certified organic product that I would like you to bottle. Before we can bottle your organic product/s your labels must be added to our Organic System Plan. This process can take up to 4 weeks. CCOF does offer a “Rush Service” for a fee if time is a factor.

What do you need from me to add our label to your Organic System Plan? We will need the company’s organic certificate, the product list, and a draft of your product label.

Where do I get the company’s organic certificate? When you purchase your organic product, you should ask for the company’s organic certificate and product list. They should provide both documents to you. It is important for you to keep both documents as proof your product is organic.

Is there any important information I should know about designing my organic label? Yes, there is certain information that you need on your label and the placement of this information is important. Incorrect information and placement will make your label non-compliant. Reach out to us, we are happy to provide you with this information. DO NOT PRINT your label until you have received notice that your label is compliant.

I would like to use the USDA Organic seal on my label. Where do I get it? Upon request, we can provide you with a high-resolution logo for your label. It is important to use the USDA seal with the proper colors. The USDA provides two color options (black /white or green/black/white). Changing the color to match your label is not permitted. The USDA Organic Seal is an official mark protected by federal regulation and overseen by the National Organic Program (NOP), a program in the USDA Agricultural Marketing Service.

My product/s are already certified do you still need this information? Yes, we will still need to have your label added to our Organic System Plan. Each company that handles your organic product has to add your product to their organic system plan.

I have a certified organic oil and added spices to make a dipping oil is my oil still organic? This depends. If you have a certified organic oil and added certified organic spices then you still have an organic product. If you have an organic oil and add conventional (non-organic) spices to your product it is no longer organic.

Labels

Do you print labels? We do not print labels but we are happy to provide you with a list of various label companies.

My label company is asking for label unwind directions what should I tell them? Unwind #3 for front labels/ wrap labels; Unwind #4 for back labels.

Do you have certain label requirements? Yes, we have label specifications for our labeling machine, for example, a label cannot be over a certain height and the front and back label must be on separate rolls. We can provide you with our label specification document upon request.

I have a transparent label on a transparent roll can you apply my labels? Unfortunately, our labeling machine is not able to apply a transparent label on a transparent roll. Depending upon the size of your order we may be able to hand apply your labels. Please call our office to discuss this with a customer service representative.

What is your percentage of loss? How many labels should I order? We do our best to keep loss below 3%. To reduce the amount of loss we recommend asking the label company to provide approximately 3 ft of web without labels.